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Not Receiving Whatsapp Messages?

If your Whatsapp messages are delaying or not coming until you manually launch it, here’s help. The major reason why Whatsapp is not receiving messages could be either;

  • Whatsapp not running in the background as it should be
  • Whatsapp can’t connect to the servers in the background
  • Notifications are disabled

Not receiving Whatsapp messages

You can’t be so sure which one of the above is happening. The best thing is to follow these steps to try and trouble-shoot.

1. Don’t Restrict Background Data


If you restrict the background data for a particular app, it can’t connect to its servers until you open it. To fix this, go to Settings > All > Data usage. Tap on Whatsapp and ensure the restriction is not checked.

Restricting background data on Android

2. Enable Notifications


There are 3 things you need to do in order to enable Whatsapp notifications:

a) Head over to Settings > Apps > Whatsapp. Check ‘Show notifications’
b) Go to Whatsapp > Settings > Notifications. Check ‘Conversation tones’. You can also use customized ring tones if you like
c) Do not mute Whatsapp notifications

Muting Whatsapp notififcations


3. Disable Apps You Don’t Use


All Smartphones usually limit the number of background processes that are going on at any particular time. The reason for this is basically to save battery power especially when so many apps are enabled. Note that some apps run in the background or keep on starting themselves regardless of whether you are using them.

Some apps do important tasks for the android system. But it doesn’t make sense for games and useless browsers to ruin your vital apps. Be sure you know what an app is used for before disabling it. Uninstall apps you’ll never use and disable those you rarely use.

To disable an app, go to Settings > All > Apps > All. Tap on the one you want to tame and select ‘Disable’ or ‘Force stop’.

4. Close Each App When Done


Once you are done using an app, look for the ‘exit’ option. Sometimes, the button could also be labeled as ‘quit’ or ‘close’. If you can’t find such an option, try tapping on the back button numerous times until you return to main menu.

When using some features like gallery, settings and file manager, you may be tempted to hit the home button when you are done. These are also apps, and they are left running if you do this.

The key is, if you quit using an app without closing it, it is minimized and not closed. This may impact the performance of other apps. On a desktop computer, you can see all running apps on the taskbar. It’s not the same case on a smartphone.

Closing an Android app

At this juncture, you can recheck whether the problem is gone. This is particularly so if you found something that was amiss. Otherwise, you can continue with the other steps.

5. Consider Disabling Battery Saver Apps


Android battery saving apps minimize CPU usage or disable some processes or apps. This could be important to you if power drainage is a big issue for you. But it may hamper your phone usage experience.

If you think a power saver app is hindering the performance of your vital apps, you can temporarily disable it and see whether there is any improvement. If the issue was with the power saver, you can weigh your options and decide what to do.

6. Uninstall or Disable Security Apps


Security and anti-virus apps are known to prevent other applications from starting in the background. If you are using such an app, consider disabling to see whether it’s causing any problems for Whatsapp.

7. Log Out from Whatsapp Web


If you had logged in to Whatsapp web, you might not be able to receive notifications on your android phone. To log out from desktop, open Whatsapp > Options > Whatsapp Web. Select Log out.

8. Check that 3G or 4G is available


We all love the higher speeds of 3G and 4G. Unfortunately, these services are not available in all locations. If you go to a new place, make sure the network you have chosen is accessible. If not, select the one that is available.

9. Check Your Developer Options


If you had enabled your phones developer options in the settings, this could cause some issues with the running. You can disable the feature, or set the ‘Background process limit’ to standard or maximum.

Can't receive Whatsapp messages



If you still can’t receive Whatsapp messages, try restarting your phone or clearing the apps cache. With these tips, I hope you’ll be able to receive your Whatsapp messages without any delay.

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